FAQ | Low Voltage, Security Camera, Cabling and IT Questions Answered

Questions Southern California businesses ask us
Plain answers about cost, permits, licensing, timelines, cameras, AI monitoring, cabling, Wi-Fi, access control and IT support. If your question is not here, call — a real person answers.
Book a free site survey Call (442) 222-2775About ITECH2
Do you really offer free site surveys?
Yes. We walk your property in person or virtually, map out what you actually need and give you an honest, itemized scope — free and with no obligation. Most surveys are scheduled the same week across all 31 cities we serve.
What areas does ITECH2 serve?
All of Southern California from Ventura County to San Diego County, with dedicated local pages for Los Angeles, San Diego, Anaheim, Irvine, Long Beach, Santa Ana, Riverside, Pasadena, Huntington Beach, Glendale, Corona, Chula Vista, Oxnard, Ventura, Thousand Oaks, Newport Beach, Laguna Beach, Santa Monica, Ontario, San Bernardino, Burbank, Santa Clarita, San Fernando, Simi Valley, Moorpark, Camarillo, Lancaster, Palmdale, Bakersfield, Temecula and Monterey Park. We are based in Commerce, CA.
Is ITECH2 licensed and insured?
Yes. ITECH2 holds California low voltage systems contractor license, carries liability insurance, and has been in business since 2010. The license number is on every quote and permit.
How fast can I get a quote?
After the free site survey you typically have a clear, itemized quote within 48 hours. Small service calls can often be scheduled the same week.
Do you pull permits?
Yes, where the city requires one — usually for new conduit, roof or firewall penetrations, new electrical circuits and anything attached to the structure. We know the permit offices in every city we serve and schedule inspections around your project.
Do you offer a warranty?
Yes. All ITECH2 installation work carries a one-year workmanship warranty, on top of the manufacturer warranties for the equipment we install.
Can you work after hours or on weekends?
Yes. Retail, medical, hospitality, schools and occupied offices are usually done before opening, after closing or over weekends and breaks so your business is not disrupted.
Do you work with general contractors and property managers?
Yes. Much of our work comes through general contractors, landlords and property managers. We coordinate with the schedule, provide insurance certificates and documentation, and handle tenant-improvement submittals.
Do you take on small jobs?
Yes. A few camera replacements, a handful of cable drops, a Wi-Fi dead zone or a door reader that stopped working are all normal calls for us, and they are usually scheduled within days.
Can you help with a national or multi-site project?
Yes. Tell us what you need and where. Many of our clients have sites across California and beyond, and we coordinate multi-site rollouts from one point of contact.
Network Cabling
How long does a network cabling install take?
A typical office of 20 to 60 drops is one to three days. Larger buildouts are scheduled in phases so your team keeps working. After the free site survey you get a firm schedule with the itemized quote.
Cat6 or Cat6A — which should I choose?
Cat6 handles 1 Gbps at 100 meters and 10 Gbps at short runs, and is the right choice for most offices. Cat6A carries 10 Gbps the full distance and supports higher-power PoE, so we recommend it for new builds, Wi-Fi 6E/7 access points and anything you plan to keep for 15 years.
Do you label and test every cable?
Yes. Every drop is labeled at the jack and the patch panel, certified with a tester, and you receive the test report. Untested cabling is where intermittent network problems come from, so we do not skip it.
Fiber Optic Installation
When does a building need fiber instead of copper?
When a run is longer than 100 meters, when it crosses between buildings or floors with separate electrical grounds, or when you need more than 10 Gbps. Camera systems on large lots and campuses usually need fiber to the far poles.
Can you repair a cut fiber line?
Yes. We locate the break with an OTDR, splice or re-terminate, and re-test. Most single breaks are fixed the same day once we are on site.
Do you test fiber after installation?
Every strand is tested with an optical power meter and, on longer runs, an OTDR. You get the loss report with the invoice.
Security Camera Installation
How many cameras does my business need?
Most small commercial properties need 6 to 16 cameras: every entry, the register or reception, the loading area, the lot and the perimeter. The free site survey gives you an exact count and a camera map before you spend anything.
Do you install cameras with audio and license plate capture?
Yes. We install two-way audio cameras for deterrence and dedicated license plate cameras at driveways and gates, aimed and shuttered for plates at night.
Will my cameras work with AI monitoring later?
Yes. Every system we install is monitoring-ready, and most existing IP systems can be connected too. You can add 24/7 monitoring at any time, from $1 per camera per day with the first month free.
AI Camera Monitoring
How is AI camera monitoring different from a regular alarm?
An alarm reacts after a door or window is breached. AI monitoring sees people on the property before they touch anything, warns them off with live audio, and only escalates verified threats — so you get prevention instead of a report.
Does AI monitoring work with the cameras I already have?
Usually yes. Most IP camera systems from the last several years can be connected. We check compatibility during the free assessment and only recommend new cameras where coverage is missing.
What does AI camera monitoring cost?
Monitoring is $1 per camera per day on a schedule (for example nights and weekends) or $1.50 per camera per day for 24/7 watch, first month free, with the exact monthly total set after your free assessment. There is no long-term contract.
Access Control
Can access control replace keys completely?
Yes for most buildings. Every exterior door, suite door and gate can be on a reader, and lost credentials are deactivated in seconds instead of re-keying. Mechanical keys stay as an emergency override.
Can I manage door access from my phone?
Yes. Cloud-managed systems let you add or remove people, set schedules and unlock a door for a delivery from your phone, from anywhere.
Does access control work with my cameras?
Yes. We tie door events to camera views so every badge-in or forced-door alert shows the matching video clip.
Audio / Visual
Can you set up a conference room for Teams or Zoom?
Yes. We install certified Teams Rooms and Zoom Rooms systems, wide-angle cameras, ceiling or table microphones and a touch panel so meetings start with one tap.
Do you install digital signage?
Yes, from a single lobby display to multi-location menu boards, with the cabling, mounts and content player configured.
Can you fix the echo and dead spots in our room?
Usually. Most problems come from speaker placement, microphone choice and untreated glass. We measure the room and fix the cause rather than just adding volume.
Wi-Fi & Wireless Networks
Why is our office Wi-Fi so slow even with a new router?
One router cannot cover an office through drywall, glass and metal studs. Commercial Wi-Fi uses several ceiling-mounted access points placed from a heat map and cabled back to a switch, so every desk gets a strong signal.
Can you cover a warehouse or an outdoor lot with Wi-Fi?
Yes. Warehouses need access points aimed down aisles and above racking; lots and yards use outdoor-rated units. Both are designed from a site survey.
Do you set up guest Wi-Fi separately from our business network?
Always. Guests get their own network with a captive portal if you want one, isolated from your computers, cameras and point-of-sale.
Flat Rate IT Support
What does flat-rate IT support include?
Unlimited help desk, monitoring and patching, backups, security, network support and on-site visits when needed, for one monthly price from $349 a month. The quote after your free assessment lists exactly what is covered.
Do you support Microsoft 365 and Google Workspace?
Yes. We manage users, licensing, email security and backups for both, and handle migrations between them.
Can you take over from our current IT provider?
Yes. We document your environment, collect passwords and admin access properly, and transition with no downtime for your staff.
Cameras that stop theft, not just record it
AI Camera Monitoring watches your property around the clock, warns intruders off with live audio the moment they step on site, and escalates real threats with video-verified dispatch. It works with cameras we install and, in most cases, with the cameras you already have.
$1 per camera per day on a schedule · $1.50 for 24/7 · first month free
Book your free assessment by September 30 and your first month of monitoring is free.
See how it works
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Text us · Email tech@itech2.co
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Main office line: (442) 222-2775 · Licensed & insured · Since 2010